Enterprise Estonia recognised the Sagadi Manor Hotel of RMK 28.12
“The name of the quality programme “Estonian Tourism
Quality Programme” has an important meaning for us – we are a developing and
competitive institution that provides high-quality services,” Krista Keedus, Head
of the Sagadi Forest Centre of RMK, said. The assessment was made by
independent experts, so it is definitely a guarantee for the customers.
According to Krista Keedus, it is especially delightful that recognition was granted
for the next two years, as a one-year period, after which one needs to prove
themselves again, is generally more common.
“I would like to express special thanks to our Sales and Marketing Manager,
Kadi Elmeste, who was the initiator and industrious implementer of the
undertaking on our side,” said Krista Keedus.
According to Kadi
Elmeste, the Sales and Marketing Manager of Sagadi Manor Hotel, the
participation in the quality programme was a very useful experience for the
hotel. The six improvement projects and the involvement of the entire team in
development activities were useful.
According to her, in
the framework of the project, all points of contact in the customer’s journey
were reviewed and various improvement activities implemented for increasing
customer satisfaction and the number of repeat visits.
“On the one hand, the quality programme helped increase service quality, designating
specific deadlines for the implementation of improvement activities; on the
other hand, we received the opportunity to communicate with other specialists
working in the same field and exchange professional experience,” said Kadi
Elmeste, assessing the work done.
Together with the RMK Sagadi Manor Hotel, 15 tourism
companies were granted the national recognition "People Committed to
Quality" in December. Recognition is proof that a company has learned to
manage its activities in a more systematic and customer-oriented manner over
the past year. The decision regarding recognition is adopted on the basis of
external evaluation results and the materials submitted by the companies. The
recognition “People Committed to Quality” is valid for 1-2 years.
Additional information:
Krista Keedus
Head of the
Tel 507 9077
E-mail krista.keedus@rmk.ee
www.sagadi.ee
